Last updated: 1 January 2026 | Applies to: telecompro.co.uk | Controller: TelecomPro
TelecomPro (“we”, “us”, “our”) is committed to protecting the privacy of all visitors to our website and all individuals who contact us for assistance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
TelecomPro is an independent telecom assistance and comparison platform. We are not a mobile network operator, and we are not affiliated with, endorsed by, or associated with any official UK mobile network operators or carrier brands. We operate strictly as an independent data controller in respect of personal data you provide to us.
For data protection enquiries, please contact us at: privacy@telecompro.co.uk
When you complete our contact forms, request assistance, or call our team, we may collect:
Your name
Your telephone number
Your email address (if provided)
The subject matter of your enquiry
Any current network or billing details you voluntarily share to help us analyze your options
When you visit our website, we may automatically collect certain technical information, including:
IP address and general geographic location
Browser type and version
Operating system
Pages visited and time spent on the site
Referring URL
This information is collected via cookies and similar tracking technologies. Please refer to our Cookie Policy for full details.
Inbound and outbound calls may be recorded for training, quality assurance, and regulatory compliance purposes. You will be informed at the start of any recorded call.
We use your personal information strictly for the following purposes:
To respond to your enquiry and provide independent telecom assistance
To review and audit your current tariff options to find cheaper alternatives
To follow up on your enquiry where requested by you
To improve our platform’s services and website performance
To comply with our legal and regulatory obligations
We process your personal data under the following legal bases (UK GDPR):
Legitimate interests — to effectively respond to your inbound calls or enquiries and provide the requested consultation.
Consent — where you have explicitly agreed to be contacted regarding specific comparison options.
Legal obligation — where required to maintain records under UK law.
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share your information with:
Service providers who assist us in operating our direct platform (such as secure web hosting, telephony systems, and standard CRM systems), all of whom are contractually bound to keep your data confidential and secure.
Regulatory or legal authorities where we are strictly required to do so by applicable law.
We retain your personal data only for as long as necessary for the consultation purposes outlined in this policy. Standard enquiry and advisory records are generally retained for up to 24 months. You may request the deletion of your data at any time (see Section 8).
We implement robust technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website strictly uses HTTPS encryption for all data transmissions.
You have the following rights regarding your personal data:
Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to correct inaccurate or incomplete data.
Right to erasure — to request absolute deletion of your personal data from our systems.
Right to restrict processing — to limit how we handle your data.
Right to object — to object to processing based on legitimate interests.
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please email us directly at privacy@telecompro.co.uk. We will respond to your request within 30 days.
You also reserve the right to lodge an official complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites and encourage you to review their privacy policies independently.
We may update this Privacy Policy periodically to reflect operational or regulatory changes. The date at the top of this page indicates when it was last revised. Continued use of our website following any updates constitutes your full acceptance of the updated policy.
For any questions, clarifications, or concerns regarding this Privacy Policy, please contact:
Email: privacy@telecompro.co.uk
Phone: 0800 123 4567
