TelecomPro – Authorized Sky Retailer (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://telecompro.co.uk/ or use our services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Who We Are
TelecomPro is an authorized Sky retailer, offering broadband, TV, and mobile services based in the United Kingdom.
Contact details:
- Email: info@telecompro.co.uk
- Phone: 033 0059 9997
- Address: Manchester, UK
2. Information We Collect
We may collect the following types of personal information:
Information you give us directly:
- Full name
- Email address
- Phone number
- Billing/payment information
- Home or business address
- Any other information you provide when contacting us or filling out a form
Information collected automatically:
- IP address
- Browser type and device information
- Pages visited and time spent on our site
- Referring website
- Cookies and similar tracking technologies (see Section 6)
Information from third parties:
- Payment processors (e.g. Stripe) for transaction confirmation
- Analytics providers (e.g. Google Analytics)
3. How We Use Your Information
We use your personal information to:
- Provide, process, and manage the services or orders you request
- Communicate with you about your account, orders, or enquiries
- Send you service updates, offers, or marketing communications (only where you have consented, or where permitted by law)
- Improve our website, products, and services
- Detect and prevent fraud or misuse of our services
- Comply with legal and regulatory obligations
We do not sell your personal information to third parties.
4. Legal Basis for Processing (UK/EU Visitors)
Where applicable under UK GDPR/EU GDPR, we process your data based on one or more of the following:
- Consent — where you have given clear permission (e.g. marketing emails)
- Contract — where processing is necessary to provide a service you requested
- Legal obligation — where we must retain or process data to comply with the law
- Legitimate interest — where processing helps us run and improve our business, provided it does not override your rights
5. How We Store and Protect Your Data
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encrypted payment processing (we do not store full card details — these are handled directly by our payment processor), and restricted internal access to personal data.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
6. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our site (analytics)
- Improve site performance and user experience
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.
7. Sharing Your Information
We may share your information with:
- Service providers who help us operate our business (e.g. payment processors, hosting providers, email services), under confidentiality agreements
- Legal authorities, if required by law, court order, or governmental regulation
- Business transfers, in the event of a merger, acquisition, or sale of assets (your data would remain subject to this policy or a successor policy)
We do not share your data with third parties for their own independent marketing purposes without your consent.
8. Your Rights (UK GDPR)
If you are located in the UK or EU, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a supervisory authority (in the UK, the Information Commissioner’s Office — ico.org.uk)
To exercise any of these rights, contact us at info@telecompro.co.uk.
9. International Data Transfers
If your data is stored or processed outside the UK/EU, state where and what safeguards apply — e.g. “Where we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.”
10. Children’s Privacy
Our services are not directed at children under [13/16], and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Email: info@telecompro.co.uk
- Phone: 033 0059 9997
- Address: Manchester, UK